Terms & Conditions

Computers:
Copyright: MGS will not intentionally copy or duplicate software being the subject of copyright material unless it is believed such a condition is allowed for in the normal terms and conditions as imposed by the author/distributor of such software. The customer will indemnify MGS and their agents from any claim arising therefrom.
Advice: (Hardware) MGS may offer suggestions to their customers when discussing the suitability of hardware products but MGS cannot be liable should those products subsequently prove to be incompatible with existing hardware or fails to meet the customer's future expectations. MGS cannot be liable for errors or omissions in manufacturers published specifications which leads to an apparent mis-purchase.
(Software) MGS cannot offer, other than for general guidance, guarantees as to the suitability of any retail software, it must be the customer's ultimate responsibility. Customers would be advised to seek professional advice before ordering specialist software such as accounting, musical or stock control software.
Retail Software: When software has been bought from MGS it is assumed that it is in full working condition unless marked otherwise. Should the software appear to not work, either at all or intermittently, the client must pursue all the avenues normally available to resolve such problems, which might include using such telephone or internet support as offered by the software literature, before returning it to MGS with the assumption that it must be faulty. This does not necessarily mean that a fault exists with the software as this situation can result from software and/or hardware clashes.
MGS reserve the right to retain such software for a reasonable period in order to install and test before announcing the result of such tests. Should the tests show the software to be at fault replacement or refund of the displayed purchase price will be offered. If, as far as is possible to determine, such tests show the software to be fully working then no refund will be given, however a credit note will be offered for goods of the same value from MGS less the appropriate handling charge.
There can be no guarantee as to the suitability of any such computer program beyond that as specified on the outside of the packaging, website or other literature, taking into account any limitations or conditions imposed by the software authors. MGS cannot accept any liability for the loss of any data or files by the installation of such programs.
OEM (Original Equipment Manufacturer) Software: This is software supplied under special licensing arrangements only to be sold with a new PC or other qualifying products.
Such software will normally be pre-installed if ordered with a new PC. Unless specific instructions are received prior to installation the default settings will be chosen which may mean some elements or facilities are unavailable.
Computer Files: MGS cannot be held liable for failure to identify files that subsequently appear to be important to the customer unless specifically requested to be copied, protected or preserved. Should a re-format of a hard drive be required it means that ALL data will be destroyed. No responsibility can be accepted for files copied or created by MGS if failure of a component should cause such corruption as to make that data unusable or unreadable. If requested, copies of customers files may be supplied on CD-ROM disks or other media as appropriate, for which an additional charge might be levied. It is assumed that the client holds appropriate backups of all personal data and original installation disks.
Software support files downloaded from the Internet are supplied as is, with the appropriate conditions displayed at that time which we accept on the client's behalf and MGS cannot be liable for any damage or destruction that might be caused by the installation or use of such software.
Viruses/Trojans: MGS endeavour to restrict or limit as far as is reasonable the spread of computer viruses and cannot accept any liability in the event that the destruction of such a virus results in the total destruction of such file(s) this would depend on the type of virus and the setting of the software in detecting such viruses. It frequently happens that a hard drive seriously infected may have to have the Operating System re-installed.
MGS cannot be held liable for repeated infections should the customer fail to keep their Operating System files or their anti-virus software up to date.
Licensing: MGS will not install software which appears to have no licence or is suspected of being pirated or installation would exceed licensing restrictions in force for that application.
Should MGS have to re-install an Operating System for a client, MGS may insist that the appropriate license(s) and disk(s) be presented. Where software has a condition of "Activation" by whatever means it is the clients responsibility to undertake this action.
Illegal matter: Whilst MGS do not ordinarily attempt to view individual files, contents can be portrayed as a matter of course in some applications, or MGS may have to determine whether a program is malfunctioning by use of the clients files - accordingly should it come to their attention that a computer storage device contains images, articles or other material relating to illegal activities, then such information would be brought to the attention of the appropriate authorities and no further work would be undertaken on that job.
Materials supplied by the customer: MGS may refuse to undertake the installation or repair of such equipment that includes items purchased elsewhere and submitted without supporting technical literature - MGS must be excluded from liability should it transpire that the items are incompatible or faulty. Any such work undertaken will be charged at the normal rates.
MGS will not be liable if the materials supplied or specified by the customer appear to be unsuitable for the purpose to which the customer wishes them to put them. Where materials are so supplied by the customer, MGS will take every care to secure the best results, but responsibility will not be accepted for failure to work caused by defects in, or unsuitability of, materials so supplied or specified.
Warranty: The period of warranty will be as determined by the appropriate manufacturer, normally at least one year, and it is the customer's responsibility to ensure they retain such packaging as may be required in order to facilitate a return of any such faulty items to the manufacturer and any proof of purchase as may be required. The period of warranty commences on the day of acquisition which may not be the date of payment.
It is in the customer's interest to read and comply with the manufacturers warranty conditions which will normally exceed their statutory rights. The warranty only covers failure of hardware components, or software, through normal use in a standard environment. The warranty cover is limited to replacement or repair of any faulty item at the discretion of MGS or as stipulated by their suppliers.
Warranty only covers failure of hardware components through normal use:
(a) Should the manufacturers subsequently determine that such item has not been used for the purpose for which it has been supplied, and that no replacement or repair claim will be entertained by the manufacturer or supplier, any costs incurred by MGS shall be charged to the keeper.
(b) Should an item be covered by the manufacturer which offers an extended form of warranty, subject to having submitted a registration form, then it is the keeper's responsibility to return such registration form and therefore MGS will not be responsible for warranty cover on such item. Should warranty work take place which necessitates the re-installation of software, settings or other files may be lost or over-written. It is the keeper's responsibility to inform MGS of any files that should be kept in such an instance - for an excessive number of files this service may incur a charge.
The warranty cover is limited to replacement or repair of any faulty item at the discretion of MGS or as stipulated by their suppliers. If delivery of a MGS computer system is arranged, the delivery address will be the address to which MGS will attend in order to carry out such on-site warranty work as might be necessary.
It is the keeper's responsibility to notify MGS of any change of such address and it will be at the discretion of MGS as to whether the warranty cover will still apply. In the event of cover not being provided there will be no monetary refund. If the warranty cover is "on-site" MGS will make every effort to attend the keeper's premises to rectify any such hardware fault that may have developed at the earliest convenient time. If the fault is such that an immediate repair cannot be exercised then the component or system will be taken back to the workshop for subsequent repair or replacement as necessary. Upon such completion the component or system will be returned to the keeper. Whilst any such repair or replacement of faulty item(s) shall be implemented as soon as is reasonably possible, MGS cannot be held liable for delays by suppliers or repair specialists howsoever caused. MGS do not offer technical support for bundled software as supplied by equipment manufacturers, such as might be supplied with scanners, cameras, printers, etc.; this level of support is only provided by the appropriate manufacturer, however, MGS will assist in correcting any issues or explaining instructions to the client, if necessary.
It is the keeper's responsibility to ensure that backups are performed regularly to protect valuable data. In the event of component failure, particularly a hard drive, MGS would only be liable to replace the item, not to reinstate the data! For repairs or upgrades falling outside the period of warranty it will be the responsibility to return the system, or components, to MGS, at the customer's expense unless arrangements have been made to the contrary.
Any MGS warranty does not extend to peripherals or accessories which have an appropriate period of warranty supplied as standard by the manufacturer - i.e. monitors, scanners, printers, cameras, etc. Details of warranty relating to each item will be contained within the product's literature.        (Dated: 31st October 2011)