Our charges

Charges will commence when the client program connects to our support control program
Each chargeable session is of 15 minutes duration:
     • The 1st session is charged at £1 per minute inc vat (£15.00)
     • The 2nd session is charged at 75p per minute inc vat (£11.25)
     • Further sessions are charged at 50p per minute inc vat (£7.50)

Our objectives

We will attempt to diagnose the problem and resolve the issues in as short a time as possible.
You will be advised if the problem cannot be corrected by this level of support in a reasonable period of time,
and advised to bring the machine to our workshop for further investigation.
     • Any charges accrued will be credited against any workshop charges relating to this session.

What we can do

We are able to 'see' your screen and use our mouse and keyboard as if we were sitting in front of your computer.
Most commands can be implemented remotely, including REBOOT, PRINT, etc.

and cannot do!

Jobs that involve broadband issues would mean that we cannot therefore connect via the internet!
Run hardware tests on RAM and/or Hard Drives as some test would take over 24hrs to complete.